SilverCloud

What is it?

An online programme that will help teach you techniques to reduce symptoms of  low mood, anxiety and stress…

SilverCloud provides private and secure access anywhere, anytime, to evidence-based, online programmes that will help teach you techniques to reduce symptoms of low mood, anxiety and stress. During the recent pandemic we had a COVID-19 module  which is still currently available and focuses on low mood and stress and also additional programmes available for people suffering from mental health issues related to Long Term Conditions. Based on cognitive behavioural therapy, mindfulness, and positive psychology, SilverCloud is very interactive and very flexible. It can be used on your phone or tablet device so that you always have access to it.

PLEASE NOTE SILVERCLOUD WILL BE OFFLINE FOR ROUTINE MAINTENANCE ON SUNDAY 27TH AUGUST FROM 8PM TO MONDAY 28TH AUGUST UNTIL 11PM.  THIS IS TO UPGRADE THE SERVICE.

Condition Specific Programmes

Wellbeing

Helping users create positive changes that allow them to reduce stress and increase resilience through various techniques drawn from Positive Psychology.

Programmes to help users create positive changes that allow them to reduce stress and increase resilience through various techniques drawn from Positive Psychology.

Self-Referral
Covid-19, Resilience, Sleep, Stress

Referred Only
COVID 19
(Additional modules)

Learn more

Mental Health

Helping users better understand and manage their mental health symptoms.

Helping users better  understand and  manage their mental health symptoms.

Referred Only
Anxiety, Depression, Depression & Anxiety, Depression & Anxiety if you have Diabetes, GAD, Health Anxiety, OCD, Phobia, Panic, Social Anxiety

Learn more

Chronic Conditions

Supporting the mental health impact of living with a long-term condition.

Supporting the mental health impact of living with a long-term condition.

Referred Only
Chronic Pain
Multiple Sclerosis
Lung Conditions
Heart Disease
Arthritis

Learn more

Family / Teenager

Supporting the mental health and wellbeing of new parents, children, teens, and their caregivers.

Supporting the mental health and wellbeing of new parents, children, teens, and their caregivers.

Self-Referral
Supporting an Anxious Child
Supporting an Anxious Teenager

Referred Only
Perinatal Wellbeing
Anxiety for Teenagers

Learn more

CBT Therapy

CBT teaches people to recognise and tackle problems here and now ….

CBT is a psychological therapy that works on the relationships between thoughts (cognitions), behaviours, and feelings.  CBT teaches the individual how to recognise and tackle problems here and now, rather than in the past.  It has been widely studied and has been proven to work especially on depression and anxiety.

40 minutes per week, over 6 to 8 weeks on SilverCloud…

We recommended that you spend around 40 minutes per week, over 6 to 8 weeks on SilverCloud, at a regular time if possible. This could be done all at once or broken down into 10-15 minutes, 3 or 4 times a week when you have time to yourself. For example on your lunch breaks, on the bus home, in the evening, when the kids are in bed.  As with most things, it may take time and practice to make progress.

SilverCloud shows improvement rates for stress, anxiety and depression…

SilverCloud programs have demonstrated a high improvement rates for stress, anxiety and depression. You set your own pace, it is not time consuming, and you don’t have to stick to rigid appointments.

Referral via GP or nurse at your practice…

To access the program you will need to be referred by a doctor or nurse at your GP Practice or another Medical Professional. You will then receive an email from the CCBT Coordinator containing a link to activate your account.

SilverCloud can be completed at home or in the community…

The course can be completed in your home or in a community site such as a library. Using either a desktop computer, laptop, tablet or Smartphone.

Yes and all the data you submit is stored and encrypted…

Yes. You have a username and password so that no-one else can access the details you enter and all your data is stored in an encrypted database. Sometimes data that is routinely collected during the course of the treatment will be used in service improvement and evaluation. The information may be shared with other Health Boards or nationally with NHS 24. This information is always anonymised. This means all information which could be used to identify you is removed and your confidentiality is maintained.

Every 4 to 5 weeks during your course you will be asked to take part in a “Review”…

Every 4 to 5 weeks during your online treatment you will be asked to take part in a “Review” on an agreed review date.  During a review you will be asked to complete questionnaires and share any comments that you have made over the course of completing the SilverCloud modules.  The cCBT service will then provide written feedback and additional advice that will appear on your Homepage and the Messages page.  The feedback and advice provided will not be clinical in nature. If you need clinical support at any stage throughout the online treatment please contact your referring clinician to discuss this.

During a review you will be asked if you have had thoughts of harming yourself…

During a review you will be asked if you have had thoughts of harming yourself. If you answer that you have, your cCBT co-ordinator will inform the person that referred you to the programme.  If you are completing the course outside of standard working hours it is recommended you contact NHS 24 to discuss these feelings.  The cCBT coordinator will then inform your referrer in the morning of the next working day.

Frequently Asked Questions

CBT Delivered by Silver Cloud FAQ’s

What is Silver Cloud

Silver Cloud is an online treatment programme that uses cognitive behavioural therapy (CBT) to help people experiencing depression and/or anxiety.  It consists of a list of modules to be completed at your leisure.   The programme is interactive, during session you can watch video clips, complete exercises and learn CBT tec  hniques  that can help with depression and anxiety.   You will be given tasks to complete during the week and between modules.

How will it help me

Silver Cloud will help you to pinpoint and change unhelpful ways of thinking that can affect how you feel while teaching you more effective ways of solving problems.

How many modules do I need to complete

It is important to complete as many modules as possible.  When completing the first couple of modules it may be hard to see how it is relevant to your situation however the programme is designed to build up your knowledge and skills over the modules, if you stop too early you will not get the full benefits of the treatment.

Additional modules can be added if you want by messaging your supporter for help.

How do I access Silver Cloud

When you receive your activation email click on the “Get Started” button and choose a username and password. After this you can now login via the app or Internet browser on https://uk.silvercloudhealth.com.

Download the app via your app store by typing in “Silver Cloud” on android or “Silver Cloud Toolkit” on apple devices.

If you clicked on the “Get Started” button on your PC and it loads in Internet Explorer there can be issues, its best to use another browser. However, if you can select a username or password then just log into https://uk.silvercloudhealth.com on another browser using your username and password like Chrome, Mozilla, Firefox or use the app to finish off the beginning module.

Is the information I put in confidential

Yes.  You have a username and password so that no-one else can access the details you enter and all your data is stored in an encrypted database.

What happens if I say yes to suicidal thoughts?

Some modules will ask you if you have had suicidal thoughts.   If you answer yes then your GP will be informed the next working day.  If you are completing the course outside of standard working hours, it is recommended you contact NHS 24.

What happens if I phone NHS 24

NHS 24 has highly trained staff available 24 hours a day.  When you call they will ask you a series of questions which will help them determine the best way to support and help you.  This may include transferring you a clinical nursing staff, the Samaritans or Breathing Space.

Where can I complete the course

The course can be completed in your home on any device including PC, Laptop, Mobile and Tablets or in a community site such as a library.

What role does the Review/Supporter have?

When the Computerized Cognitive Behavioural Therapy Team set you up for Silver Cloud they will set a review date. This is just to check in on any messages you have left, offer other additional modules or even give any other friendly advice as well as help with some IT issues where possible, although the app has IT help within it.

Interested in learning more about how SilverCloud works then take a look at our guide.

SilverCloud Guide

GP/Professionals Corner

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GP/Professionals Corner

Urgent Help

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